General Terms

The following people cannot place bets:

• Individuals under 18 years old;
• Individuals involved in the events they bet on, such as athletes, coaches, referees, and anyone who can influence the event;
• Individuals working for other bookmakers;
• Individuals banned from making contracts with bookmakers.

Using the website may be illegal in some countries (like the USA, the UK, Cyprus, and the Netherlands). 1xBet does not want people in those places to use its services.

The presence of the website in a certain country does not mean that it is allowed. Customers must check if their use of the website is legal where they live. They should confirm that gambling is legal in their area. If the bookmaker finds out that a customer lives in a banned country, they can close the account and refund the remaining balance.

1xBet can refuse to accept bets from customers who do not follow these rules. The bookmaker can deny any bet without giving a reason.

All bets are settled based on the data from the processing center.

Winnings will be paid to bettors within thirty days after the results are published. Bettors should check if their winnings are correct. If there is a disagreement, they must inform the bookmaker with their account details, event information, and reasons for the disagreement within ten days. Any documents supporting their claims should also be included. For Cyber-Live games, complaints about bet calculations can be made within seventy-two hours.

A bet is considered won if all outcomes are predicted correctly. Betting terms (like odds and limits) may change after a bet is made, but this does not affect the terms when the bet was placed.

In case of disagreements about any betting arrangements, customers must submit a written complaint within ten days. Complaints can be sent to the bookmaker’s registered office.

If there are technical issues or unfinished streams in Esports Live, bets will be refunded only if the event does not happen.

If there is a mistake when accepting a bet (like incorrect odds), the bookmaker can void the bet. Winnings will be settled at odds of one in these cases.

If there are suspicions of foul play in matches, the bookmaker can block bets until the investigation is complete.

1xBet is committed to fair play and follows relevant laws to prevent match-fixing and corruption.

Each customer can only have one account. Creating multiple accounts, using someone else’s information, or providing false documents is not allowed. If any of these rules are broken, the bookmaker can cancel bets and suspend accounts.

Customers must keep their passwords and account information private. They are responsible for any actions on their account. If a third party accesses their account, the customer must notify the bookmaker and change their login details.

Gambling can lead to serious problems like mental health issues and financial difficulties. 1xBet cares about its customers and aims to promote responsible gambling. The company does not allow minors to bet and works to prevent underage gambling.

If customers think they have a gambling problem, they should consider the following questions:

• Do they spend more than they can afford?
• Are they borrowing money to gamble?
• Are they spending less time with family?
• Do they feel upset about others’ opinions on their gambling?
• Have they lost interest in other activities?
• Do they feel depressed because of gambling?
• Have they lied about their gambling activities?

It is never too late to seek help for gambling addiction. To reduce the risk, customers should:

• Not view gambling as a source of income;
• Set limits on time and money spent;
• Avoid gambling when feeling under the influence of substances or when feeling down.

Customers can block their accounts for one week, one month, six months, or a year. The request must be verified and include a photo ID. If a customer uses this option, they cannot gamble at 1xBet during that time.

1xBet provides support for customers who may have gambling issues and tracks all requests for help.

These terms may be updated, and customers will be notified of any changes. By placing a bet, customers agree to these rules. Bets are settled based on the bookmaker’s results, and complaints regarding event details will be reviewed with official documents.

If an account is inactive for three months, it may be blocked. Customers can contact the Security Team to unblock their accounts.